DeWalt lithum ion battery, replacement under warranty
I have a fairly new (1 year old) DeWalt lithum ion battery that now refuses to charge. Therefore, I contacted DeWalt for battery replacement under warranty. DeWalt was very helpful and here is the support transcript:
Me (3/11/2019, 11:30:44 AM): Hello, I have a DeWalt 20V lithium ion battery that I need to replace under warranty.
Paula D (3/11/2019, 11:30:36 AM): Thank you for contacting DeWalt. I’ll be happy to assist you today.
Me (3/11/2019, 11:30:44 AM): Thank you Paula!
Paula D (3/11/2019, 11:30:57 AM): I apologize you are having this issue today. I would be more than happy to assist you with this, one moment please.
Me (3/11/2019, 11:31:10 AM): Certainly 🙂
Paula D (3/11/2019, 11:31:23 AM): One moment
Paula D (3/11/2019, 11:32:10 AM): Can I get the model number on the bottom of the battery please.
Me (3/11/2019, 11:33:16 AM): DCB205
Paula D (3/11/2019, 11:33:27 AM): On the unit there is a date of manufacture stamped in the top can I get that please. This will start with 201, I need all the numbers as written please.
Me (3/11/2019, 11:33:43 AM): 2018 [XX-XX XX]
Paula D (3/11/2019, 11:33:57 AM): What is your zip code please.
Me (3/11/2019, 11:34:00 AM): 655XX
Paula D (3/11/2019, 11:34:09 AM): One moment
Me (3/11/2019, 11:34:18 AM): No problem. Take your time!
Paula D (3/11/2019, 11:34:51 AM): Normally this would go to the service center for warranty replacement and that would be mail in, as a one time courtesy I will replace the unit but any further issues will have to be mailed in. What is your shipping address and phone please.
Me (3/11/2019, 11:35:24 AM): Thank you kindly for your assistance!
[address]
Paula D (3/11/2019, 11:36:15 AM): I have placed and order for your replacement. This should arrive UPS in 10-14 working days. Keep in mind the warranty does not start over with the replacement unit. Is there anything else I can help you with today?
Me (3/11/2019, 11:37:10 AM): That is awesome, Paula! Thank you very much!!! I just had two more questions:
Paula D (3/11/2019, 11:37:43 AM): Ok
Me (3/11/2019, 11:37:46 AM): For old DeWalt batteries that are out of warranty, does DeWalt offer any recycling options?
Paula D (3/11/2019, 11:38:18 AM): No, we do not. You can just take them to Lowes or Home Depot.
Paula D (3/11/2019, 11:38:25 AM): They have a recycling bin.
Me (3/11/2019, 11:38:42 AM): Perfect, thank you for that!
Paula D (3/11/2019, 11:38:53 AM): You are welcome.
Me (3/11/2019, 11:39:04 AM): Lastly, what is the warranty length for DeWalt 20V lithium Ion batteries?
Paula D (3/11/2019, 11:39:06 AM): Depends on the battery model number.
Me (3/11/2019, 11:39:28 AM): For instance the DCB205
Paula D (3/11/2019, 11:39:36 AM): 3 years.
Me (3/11/2019, 11:39:56 AM): Perfect, thank you for your help Paula and have an absolutely wonderful day!!!
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Thanks for the tip — I have two bad batteries, no receipt. I gave them the date that I thought they were purchased, and that was good enough for a replacement to be sent.
Dear Richard,
I am VERY glad that DeWalt was able to replace your batteries for you. I have had 3 DeWalt batteries go bad and DeWalt replaced them all under warranty. 🙂 I do wish the batteries would last longer, but I am definitely satisfied with DeWalt’s service!
Enjoy your two new batteries and have a GREAT week!
-J.D.
ok thank you. I have four batteries that don’t work the way they should! they are less than a year old could you help me get them replaced? I have several DeWALT power tools so you can see the fix I’am in thank you.
Dear Edward,
Thank you for your question. YES, I think you should be able to get them replaced under warranty if they are less than a year old. Make sure to reach out to DeWalt and they should be able to get you fixed up.
Have a GREAT week!
-J.D.
It’s a very nice and informative post. Thank you for sharing.!!
You are very welcome, Ernie! Have a GREAT day and enjoy your DeWalt batteries. 🙂
-J.D.
I have had great life out of the batteries, it is the battery case that sucks! I think i have several 3 of the 20v max XR and 2 or 3 of the 5 ah batteries that are fine but all have broken cases, I have saved the broken ones for when one with a good case finally dies I can swap the parts.
Thank you for the info, Ed! I have been lucky with my battery casings, though I have had some issues with the copper terminals (i.e. I had to clean them with a brush).
Here’s hoping we both finally get some trouble-free usage out of our DeWalt batteries!!!
Best regards,
-J.D.
I have a 20v dewalt battery that quit charging. It was made 2017 25-49 5-6. Is it still under warranty? Thanks Harlen
Dear Harlen,
It may depend on which battery back you own. Here is a link to DeWalt’s warranty page:
https://www.dewalt.com/legal/warranty/3-year-limited-warranty
(they mention some batteries have 2 years warranty, some 3 years warranty, etc.)
I highly recommend checking that list and reaching out to them to determine if perhaps your battery is still covered under a 3-year warranty!
Best regards,
-J.D.
Were can contact numbers be found for dewalt battery warranty replacment be found?
Hey Rich, the easiest way is to go directly to DeWalt’s website at dewalt.com and look for their “Contact Us” or “Support” section. Based on my experience, you can also reach them via their live chat. When I dealt with my warranty replacement, the chat agent gave me everything I needed without a phone call. Have your battery model number and the manufacture date stamp handy before you reach out.