We’re sorry, but you are attempting this transaction during a restricted time period set by your wireless account
If you get an error message like this:
We’re sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner. http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi
Then my suggestion is to restart your phone or reboot your wifi hotspot. That will likely resolve the issue for you 🙂
Error message displayed by AT&T wifi hostpot tethering
Top Search Terms:
- http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi (6)
- redirect.ac.sl.attcompute.com (3)
- http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi?msg=2 (2)
- we're sorry, but your message could not be delivered because you are in a restricted time period set by your wireless account owner. (2)
- redirect.ac.sl.attcompute.com/ (2)
- data http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi (1)
- al jazeera redirect.ac.sl.attcompute.… (1)
- http://redirect.a%20asc.sl.attcompute.com/cgi-bin/redirect.cgi?msg=2 (1)
- you are attempting this transaction during a restricted time period (1)
- http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi what does this (1)
Restarting your phone isn’t a solution. That’s just letting AT&T continue to ignore this serious defect in their service. It’s also a disservice to other customers, since you’re not informing AT&T of the problem or pressuring them to fix it.
AT&T is simply cutting off data access to customers in good standing for no apparent reason, at random intervals. At first, the message above was delivered to them in the Web browser. Then the text changed to simply say that their attempt to connect to data services failed, and to try again later.
Now, the server at redirect.ac.sl.attcompute.com delivers a mysterious DMS file (a file type that, as far as I can see, is totally undocumented on the Web) to the browser. It’s a simple text file that contains the same basic information as the old error-message page.
Don’t accept this dysfunctional service. Call AT&T and demand an explanation, and insist on escalating the issue. This is not due to your phone, your signal strength, data caps, or any of the other BS excuses that they’ll initially try to float. Tell them that your Internet access attempts are being redirected by an AT&T server, and you want to know why. Give them the above URL as proof. Have them visit http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi and see the message for themselves.
Rebooting your phone is not a solution. This bullshit occurs in the middle of text conversations, navigation, and any other work you’re trying to do with your phone. You should not be expected to reboot your phone every 10 minutes to make sure that AT&T hasn’t decided to redirect your data requests.
Hi Whathaveyou,
I’m sorry to hear that you’ve been having the same trouble 🙁
For me, rebooting resolved the issue and it did not re-occur. I hope AT&T is able to permanently resolve your issue as well.
Best regards,
-J.D.
Is this a restriction set by the policy holder or a mere glitch with the company?
Hey Rachel, based on what I saw it appeared to be a glitch in AT&T’s network/session state rather than a policy holder setting. Restarting the device cleared it in my case. If it’s happening repeatedly it might be worth checking with your account owner, but my experience pointed to a transient network issue rather than a deliberate restriction.
I had the same issue and AT&T tech support was not able to resolve it. Att did not know what went wrong, and I didn’t
have access to the Internet and was compelled to cancel my data account with them. Still waiting for the refund? Does anyone know who is behind this?
Sorry for the late reply, Vesna! That sounds really frustrating. In my experience this was a transient session/network glitch rather than something AT&T intentionally did, but I can’t say who was ultimately behind it or why their support couldn’t resolve yours. If you’re still dealing with it or want a refund, filing a complaint with the FCC or your state AG’s consumer protection office can sometimes get results faster than AT&T support.