J.D. Hodges

So you bought TurboTax online from Amazon (or another seller), downloaded it from InstallTurboTax.com, and now you’re staring at that frustrating “The license code you entered is not valid. Error code: 606” or “Error code: 607” message? 😡 Yeah, it’s a headache, but let’s break down what’s happening and how to (hopefully) fix it. ✅

Why Is This Happening?

Error Code 606 usually pops up due to a mismatch between the version you purchased and the version you downloaded. TurboTax expects the license to match its edition, and if they don’t align, it throws error 606. 🔄

Error Code 607 often indicates that the activation code was entered incorrectly or is invalid. This can happen due to typos or issues during installation. (ttlc.intuit.com)

Step-by-Step Fixes 🛠️

1. Double-Check Your Purchase 🛒

• Amazon Orders: Go to your Amazon account → Orders → Find your TurboTax purchase.
• Other Sellers: If you purchased from another retailer, check your email confirmation for the correct edition details. 📩
• Verify which edition you bought (e.g., Home & Business, Business, Premier, etc.).

2. Verify What You Downloaded 💾

• Check Installer: Go to your downloads folder and check the file name.
• If you have multiple TurboTax installers (like “Windows_PC_TurboTax_Download” vs. “Windows_PC_TurboTax_Business_Download”), you might have grabbed the wrong one. ❌
• If in doubt, delete the installer and go back to www.InstallTurboTax.com.

3. Download the Correct Version 🔄

• Re-download: Head back to InstallTurboTax.com and sign in.
• Select the exact version that matches your purchase. ✅
• Download and reinstall.

4. Carefully Enter the License Code 🔢

• Avoid Typos: Ensure you’re entering the license code carefully.
• Don’t confuse G and 6, S and 5, or O (letter O) and 0 (zero), etc.
• Review the code to make sure you did not transpose any numbers or letters. (ttlc.intuit.com)

5. Reinstall TurboTax 🔄

• Clean Install: Sometimes, a fresh installation can resolve activation issues. Uninstall TurboTax, restart your computer, and then reinstall the correct version.

6. Contact TurboTax Support ☎️

If you’ve checked everything and it’s still not working, your license code may be invalid or locked due to multiple activation attempts. At this point, you’ll need to contact TurboTax Support:

• Website: https://turbotax.intuit.com/support/
• Phone: TurboTax support usually requires you to go through their online assistant before they’ll give you a direct phone number.

7. Consider a Refund from Your Seller 💰

If all else fails and you’re unable to resolve the issue, you might want to consider requesting a refund from Amazon or your original seller.

• Amazon Return Policy: Most items can be returned for a refund or replacement/exchange within 30 days of delivery. Digital software may have restrictions, so check Amazon’s return policy carefully. (amazon.com)
• Other Sellers: Policies may vary. If you purchased through a different retailer, contact their customer support for return options.
• Contact Amazon Support: If you’re unable to process a return or refund through standard options, reach out to Amazon’s customer service for assistance. 📞

Final Thoughts 🏁

Errors 606 and 607 can be annoying roadblocks, but they’re usually fixable once you identify the root cause. If you’re still stuck after trying these steps, don’t hesitate to contact TurboTax Support and have your order info ready. And remember, if all else fails, seeking a refund from your seller (Amazon or otherwise) is a valid option. 💸

Hope this helps! Let me know if you run into anything else. 🚀