How do I find my Virgin Mobile account online? (without calling them)
How do I find my Virgin Mobile account number is a popular page on my blog. It details how to get your account number from VM, unfortunately it requires calling them on the phone.
Fortunately, astute reader Peter submitted a very nice tip for getting the account number online without calling Virgin Mobile!
Here is his complete tip:
If you don’t want to bother calling them, there is another way to get your account number!
I found this on another forum:
It’s also accessible from within the session cookies. If you’re using Chrome, you can do the following:
1.) Right-click the page;
2.) Select ‘Inspect Element’;
3.) Click the ‘Resources’ tab;
4.) Expand the ‘Cookies’ group;
5.) Select ‘www2.virginmobileusa.com’, and;
6.) Check the list that appears in the right pane for the Name ‘ban’. The nine digit number you see assigned in the Value column next to that Name is your account number.
7.) Tell everyone you know that Virgin Mobile is aware of this issue and still chooses to make it unnecessarily difficult for their paying customers to obtain their account numbers. Confound Virgin Mobile USA’s plans, and a pox on their houses.
Thanks Peter! 🙂
PS I highly recommend everyone check out Peter’s cool photography website!
- http://www.jdhodges.com/blog/how-do-i-find-my-virgin-mobile-account-online-without-calling-them/ (60)
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Excellent tip – I really appreciate not having to call in and go through the “why are you leaving” song and dance. I was actually mostly happy with Virgin, although certainly the signal range is worse than other providers. The price was right, anyway. Now I’ll be trying Republic Wireless instead, which is still cheap but has unlimited minutes and roams to Verizon for calls if you’re outside the Sprint network.
Hi Amanda,
Thank you for taking the time to comment, I am very glad the tip was helpful for you 🙂
Also, please let me know how you like Republic Wireless. They seem like a cool carrier and I am very intrigued with their wifi calling features!
Thanks again and have a great weekend 🙂
-J.D.
worked perfect
Hi Daniel,
Thank you for your kind comment. I am glad the tip worked for you and I hope you are enjoying your phone on a new service 🙂
Best regards,
-J.D.
This tip is awesome. I used to work in cell phone customer service, so the thought of having to call for this information (and play the “why are you leaving” game) almost put me off of porting my number away from Virgin. Especially when my experiences with their customer service have been mixed. I’ve had their service for years, but now I need to be able to use my phone in more remote parts of the state, and Cricket has the coverage Virgin lacks.
Thank you for your kind comment Tauni. I am glad the tip worked well for you and I hope you have a great week!
Best regards,
-J.D.
Thanks!
Your post saved me a lot of trouble. It’s it Friday night and VM doesn’t have 24 customer service.
Hi Emmnanuel,
Thank you for your kind comment. I’m glad that with the tip you could get you the info you needed (even on a weekend!)
🙂
Best regards,
-J.D.
I forgot my password to my virgin mobile account to check for my payment amount that is in.
Hi Sadie,
I hope this tip helped!
Have a great week,
-J.D.
Fantastic tip! Thanks very much for this, you saved me a lot of aggravation. ^^;
Hi Amateur6,
Thank you for your kind comment 🙂
Best regards,
-J.D.
Thank you, I really appreciate this info!
You are very welcome! Thank you for commenting and I hope you have a great week 🙂
Best regards,
-J.D.
This is indeed a wonderful tip!
Thanks Sarath! Have a great week 🙂
Great tip and it worked as you said.
Thank you for your nice comment David. I am very glad the technique worked!
Have a great week 🙂
Best regards,
-J.D.
Thanks for the tip on finding a VM account number. I’m in the process of ordering from another provider online and trying to keep my number from Virgin. Found out the hard way that my phone number isn’t the VM account number. This ‘hack’ saved time and enabled placing the order. Big help!
Hi CC Grinder,
Thank you for your nice comment. I am very glad the tip worked for you 🙂
Best regards,
-J.D.
YOU, SIR, ARE A LIFESAVER!
Thanks Sara!
Have a great weekend 🙂
Thank you! I HATE having to call for MY information on anything!
You are very welcome!
Have a great day 🙂
-J.D.
Wonderful, Peter! I went through the hassle of calling them a few years ago for myself. Now my husband is also switching to CC. I know if he is in charge of this unpleasant task, it will never be done. And since it is now December, 2015, and Chrome has been through many versions since you wrote the instructions. But they still work like a charm. I can’t thank you enough!
Hi Georgia,
Thank you for your nice comment. I am very glad that Peter’s tip worked well for you 🙂
Have a great weekend,
-J.D.
Totally worked!!! Thanks Peter, much appreciated!
Hi Don,
Thank you for your nice comment. I am glad Peter’s tip helped!
Best regards,
-J.D.
That didn’t work for me, I tried in Chrome, Firefox and IE. However this worked.
Sign in
right click,
select view source
Crtl F to search
search for ban
the 9 digit number next to ban is your account number
Hi Summer,
Thank you for your comment. I appreciate you posting the alternative method of searching for the account number!
Have a great weekend 🙂
-J.D.
Summer, the other way didn’t work for me either (could never get to “ban”). Your way saved the day. Thank you!
Thanks for posting Ann!
Have a great day 🙂
-J.D.
Thanks to both you. I was trying to port my number from Virgin to T-Mobile. I called Virgin before reading this. I got my account number, and they read it to me wrong. Got my new phone, T-Mobile called to say that the number is wrong. Tried calling virgin again. They were off by one number. Called t-mobile back. Still wrong. I looked online and saw this article. The Chrome way didn’t show the number. The source code did. They were off by one number TWICE!
Hi Chris,
Thank you for your comment. That is crazy that they got it wrong TWO TIMES! I am very glad that you were finally able to get your correct account number via the source code!
Have a great day and thanks again for commenting 🙂
Best regards,
-J.D.
Thank you so much for this helpful tip!!!!! My husband and I just spent over an hour trying to call Virgin Mobile/ looking for the number online and couldn’t do it. I greatly appreciate the help!!
Hi Lana,
Thank you for your kind comment. I am very glad the tip was helpful for you and your husband!
Also, if you get the chance, please take the time to write a review of Virgin Mobile. Hopefully they will take notice and start making this information much easier for their customers to obtain. 🙂
Have a great weekend and thanks again!
-J.D.
Thanks! This worked for me. In Google Chrome, the ‘ban’ row is about 8 lines from the top. Under the value column I found my account number.
Hi Greg,
Thank you for the comment and for the Chrome tip!
Best regards,
-J.D.
Thank you for this. I have been struggling to port out of virginmobile.
Hi Robert,
Thank you for your comment. I am glad this helped you port out of VM and to the carrier of your choice 🙂
Best regards,
-J.D.
Thank you so much for this useful tip. I absolutely hate making phone calls from my house due to bad reception, and this tip really helped.
Hi Idair,
Thank you for your comment. I feel the same way, I always prefer to accomplish these takes online instead of via a (potentially poor quality) phone call.
Thanks again for commenting and have a great week!
-J.D.
Awesome. I DID go through the song and dance about why did I want to leave Virgin, and I found this tip as I was on hold. I extracted my account info from Chrome faster than the Virgin rep. could get it for me.
Also, Peter’s photography really is excellent. I have an MFA in photography, I do landscapes, I was even born on Ansel Adams birthday; I’m partly jealous of his work, and partly inspired to work even harder. As soon as I get my new iPhone up and running on another carrier, that is.
Hi Steven,
Thank you for your comment. I am glad you were able to get your account number this way instead of staying on hold 🙂
I’m also glad you enjoyed Peter’s photography, and feel free to send a link to samples of your work if you get the chance.
Have a great week,
-J.D.
Incredibly helpful. I’d been trying figure out what the hell my account number was for over hour, but asshole Richard Bransen tries to make it god damn impossible! This trick worked in seconds, though, so thanks J. D. Hodges! This rip’s for you!
Hi Darrel,
Thank you for your comment 🙂 Glad you were able to get your account number via this method!
Best regards and have a great week,
-J.D.
Great info. I called and got the numbers and it seems like they deliberately screwed it up for me. Hours after getting my new phones set up at the AT&T store the port still wasn’t complete. I could call out but the incoming calls went to VM. You can check the status of the port to AT&T from ‘myATT’ account at https://www.att.com/port/lnpEntryWeb.do. The status said that the account numbers were incorrect (the ones provided by VM over the phone). I got and entered the VM numbers using InspectElement in Firefox. The only thing I would note is that for retrieving multiple account numbers, I had to delete the cookie between logins because the value of did not reset when I logged into the second account at VM unless I deleted the virginmobile cookies first.
Hi David,
Thank you for your nice comment and for the additional AT&T porting info 🙂
Have a great week and enjoy your new ATT service!
Best regards,
-J.D.
To find your Virgin Mobile account number using Microsoft’s Windows 10 “Edge Browser”:
1. Browse to https://www.virginmobileusa.com and click the “Manage My Account” link at top of screen
3. Your Mobile # in first box, your Account PIN/vKey/Password in second box and click Submit button
5. When your Account Overview page appears, press the F12 key to bring up the “F12 Developer Tools”
6. Pressing Ctrl + 1 brings up DOM Explorer, then press Ctrl + F to search
8. Type in search box and press Enter key to begin search
9. Your Account Number is between and tags. Ex: 123456789
Hi Dave,
Thank you for the great tip! Those instructions will be much appreciated for Edge users 🙂
Best regards and have a great week!
-J.D.
Hello Dave,
Am trying to understand the instructions.
“Type in search box and press Enter key to begin search”
What should be typed in?
“Your Account Number is between and tags”
What do you mean by “and” tags?
Thanks!
Sorry for the late reply, VG. The thing to search for was `ban`, and the number next to that item was the account number. If you do not see `ban` at all, then the site probably changed after the tip was originally posted.
Could you elaborate what to type in the search box?
“ban” is not showing up anywhere
Sorry for the late reply, N. You would search for `ban`. If it is not showing up anywhere now, I’m not sure what changed, but my best guess is that the old workaround may no longer work.
I feel like something is missing here.
Looks like this trick does not work any more? There is no “ban” cookie that I can find
Just to let everyone know who’s trying to port a number from V.M. They have stopped giving out your super- secret 9 digit account number by e-mail customer support. They cite for “security reasons”. Anyway, I had to call in person and it went ok. Just say you need the account number for your personal records.
P.S. I tried the right click/cookies method and didn’t see any “ban id”. I don’t know if I did it right or not…Anyhow, calling in seemed to work.
OK, here’s one for Chrome.
Login from this site: www2.virginmobileusa.com
Go to “Account History.” A subwindow should pop up. View the page source of this subwindow, CTRL+F “ban,” the number is next to “ban-id.”
We are trying to move away from Virgin Mobile today and have not been able to find the number online.
I just wanted to let people know I found this code on the site
if ($j.cookie(‘ban’)) {
$j.cookie(‘ban’, null, {path: ‘/’, domain: cookie_domain});
}
That piece of code will REMOVE your account number cookie if you currently have one when you visit the site. So it looks like the cookie method will not work anymore.
I used the source code/cookies method detailed above about a year ago and it worked great. My buddy asked if I could get his account number the same way and it looks like Virgin Mobile may have shut this method down. I’ve tried both the source code and the cookies, there’s no longer a “ban” to be found.
I haven’t been able to get this to work! (I’m on Chromium rather than Chrome but it should be mostly the same, hopefully?) I tried both InspectElements and just searching the page source, and also searching the page source on Firefox – there was no ban id anywhere. Is it still working for other people? Does anyone have an update?
Sorry for the late reply, Nika. It would not surprise me if Virgin changed the site and removed or renamed that cookie field. If `ban` no longer appears, then I would assume the old trick stopped working rather than that you missed something obvious.
I want find my account number or my pin for my virgin mobile phone at all . I need help please
Sorry for the late reply, Dennis. The trick in this post only applied to the account number, not the PIN. If neither is visible online anymore, I would expect you may have to contact Virgin directly because their site has changed a lot over time.
Looks like Virgin Mobile was finally able to hide the account number. You can no longer find it in any browser using any of the methods mentioned on the page. Too bad.
Had to call Virgin Mobile and of course they did everything possible to prevent me from getting the number. Eventually, they placed me on hold for an hour and then disconnected.
It appears they have changed their website. None of the methods described above worked for me. Just FYI. I had to call and go through the song and dance.
It seems none of this works any more. As of 8/2017. I carefully tried all the suggestions. I will recommend that my friends avoid this company at all costs. Bunch-a-swine. Oink! I guess this is what happens when Sprint buys something.
I have followed everybody’s instructions on this site and I still am not able to find my account number. However, sending a text to 8681 with my phone number and pin worked.