25 comments

  • Susan

    Thank you, with your help I was able to get my account number and port my phone number to a new carrier!

  • Diane

    thank you for your answer… I would rate it a 5… just not sure where or how?

  • Emily

    I also followed these instructions; thank you! They worked just fine. The person I spoke to at Virgin was very nice about it but they do ask why you need the account number, which left a bit of a bad taste in my mouth. Seems they are holding it a bit hostage since they probably know your reason for wanting it is to switch carriers. I told them I had to change carriers because I was moving out of their coverage area. Not exactly true – I’m changing partially because I do get poor coverage at my location, but also for a few other reasons, including the fact that they hold things like account numbers hostage. But I recommend this white lie if you are uncomfortable explaining your reasons. It means they can’t try to talk you out of making the change.

  • Michelle

    Thank you so much! And I followed Emily’s advice and found a city out of the coverage area, easy as pie!

  • Mark

    Thanks! These steps made it very easy to get the account number. We got two Nokia Lumia 520 windows phones and unfortunately virgin mobile doesn’t work with them. AT&T has a nice $25 + $5 data prepaid plan though that is working well, so we did the porting in a store and it took less than 10 minutes (the store employee actually used this website to show us how to get our account numbers) thanks again for your helpful instructions!

    • Hi Mark,
      Thank you for your nice comment. I am very glad that the steps were helpful and that is really cool that the store showed you this site :-)

      Thanks again and have a great weekend!
      -JD

  • CMR

    This definitely works. I suggest that you don’t tell them you want to change carriers or they will give you a very hard time about it. When they asked, “May I ask why you need your account number?” I said, “No.” They didn’t have anything else to say after that and I got my account number without all the hassle.

  • Jessi

    Most definitely a FIVE!!! This process took me less than five minutes with absolutely NO HASSLE!!! THANK YOU! Just a tip for anybody who feels uncomfortable with telling them you’re switching providers, just tell you want the account number for your personal store of information :)

    • Hi Jessi,
      Thank you for your nice comment and the good tip. I am glad everything worked so well!

      Have a great week :-)
      -J.D.

      PS I noticed your email name, do you write novels?

  • Jodes

    This worked perfect! And they didn’t even ask me why I was needing. The call took only took 2 minutes. thanks!

  • Chad Warner

    Thanks, it worked. It took 8 minutes on the phone. The first person asked why I needed the number, and I said to port to another carrier. He transferred me to the floor supervisor. She asked why I was leaving, and I said due to poor voice coverage at our home. She wanted to troubleshoot, but I told her other Virgin customers had the same issue at our home. She was then very helpful. At the end, she said if I ever came back to Virgin, she would make sure the coverage was better. Ha ha!

    • Hi Chad,
      Thank you for the nice comment and the good tips :-)

      Which carrier are you switching to? I switched to US Cellular and have been quite please with the coverage in our area, thought when we go to more urban areas it seems like Verizon and AT&T are hard to beat.

      Have a great weekend and thanks again Chad!
      -J.D.

      • Chad Warner

        We switched to MetroPCS. So far the coverage seems better. The biggest difference is MetroPCS has WiFi Calling, so our calls use WiFi when possible. That’s a big help, because we’re not relying on MetroPCS’ towers when we’re at home; our phones just use our WiFi.

        So far, we’ve found MetroPCS’ support (online and phone) even worse than Virgin Mobile’s. Hopefully we won’t have to contact them often.

        • Hi Chad,
          Sorry it took me so long to respond to your comment!

          How are you liking MetroPCS now that you’ve had it a few months?

          Best regards,
          -J.D.

          PS That WiFi calling is a GREAT feature, I wish all carriers had it.

  • please give me my accoutt number

    • Hi Glenn,
      Thank you for your comment. I do not have access to your account number, however, with the instructions listed in the blog post above you should be able to get the account number from Virgin Mobile!

      Have a great weekend,
      -J.D.

  • Christine

    Thank you it work great.

  • Andy

    Just did this today and it worked. They gave me the account number with no problems. Thanks!

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