54 comments

  • Susan

    Thank you, with your help I was able to get my account number and port my phone number to a new carrier!

  • Diane

    thank you for your answer… I would rate it a 5… just not sure where or how?

  • Emily

    I also followed these instructions; thank you! They worked just fine. The person I spoke to at Virgin was very nice about it but they do ask why you need the account number, which left a bit of a bad taste in my mouth. Seems they are holding it a bit hostage since they probably know your reason for wanting it is to switch carriers. I told them I had to change carriers because I was moving out of their coverage area. Not exactly true – I’m changing partially because I do get poor coverage at my location, but also for a few other reasons, including the fact that they hold things like account numbers hostage. But I recommend this white lie if you are uncomfortable explaining your reasons. It means they can’t try to talk you out of making the change.

  • Michelle

    Thank you so much! And I followed Emily’s advice and found a city out of the coverage area, easy as pie!

  • Mark

    Thanks! These steps made it very easy to get the account number. We got two Nokia Lumia 520 windows phones and unfortunately virgin mobile doesn’t work with them. AT&T has a nice $25 + $5 data prepaid plan though that is working well, so we did the porting in a store and it took less than 10 minutes (the store employee actually used this website to show us how to get our account numbers) thanks again for your helpful instructions!

    • Hi Mark,
      Thank you for your nice comment. I am very glad that the steps were helpful and that is really cool that the store showed you this site :-)

      Thanks again and have a great weekend!
      -JD

  • CMR

    This definitely works. I suggest that you don’t tell them you want to change carriers or they will give you a very hard time about it. When they asked, “May I ask why you need your account number?” I said, “No.” They didn’t have anything else to say after that and I got my account number without all the hassle.

  • Jessi

    Most definitely a FIVE!!! This process took me less than five minutes with absolutely NO HASSLE!!! THANK YOU! Just a tip for anybody who feels uncomfortable with telling them you’re switching providers, just tell you want the account number for your personal store of information :)

    • Hi Jessi,
      Thank you for your nice comment and the good tip. I am glad everything worked so well!

      Have a great week :-)
      -J.D.

      PS I noticed your email name, do you write novels?

  • Jodes

    This worked perfect! And they didn’t even ask me why I was needing. The call took only took 2 minutes. thanks!

  • Chad Warner

    Thanks, it worked. It took 8 minutes on the phone. The first person asked why I needed the number, and I said to port to another carrier. He transferred me to the floor supervisor. She asked why I was leaving, and I said due to poor voice coverage at our home. She wanted to troubleshoot, but I told her other Virgin customers had the same issue at our home. She was then very helpful. At the end, she said if I ever came back to Virgin, she would make sure the coverage was better. Ha ha!

    • Hi Chad,
      Thank you for the nice comment and the good tips :-)

      Which carrier are you switching to? I switched to US Cellular and have been quite please with the coverage in our area, thought when we go to more urban areas it seems like Verizon and AT&T are hard to beat.

      Have a great weekend and thanks again Chad!
      -J.D.

      • Chad Warner

        We switched to MetroPCS. So far the coverage seems better. The biggest difference is MetroPCS has WiFi Calling, so our calls use WiFi when possible. That’s a big help, because we’re not relying on MetroPCS’ towers when we’re at home; our phones just use our WiFi.

        So far, we’ve found MetroPCS’ support (online and phone) even worse than Virgin Mobile’s. Hopefully we won’t have to contact them often.

        • Hi Chad,
          Sorry it took me so long to respond to your comment!

          How are you liking MetroPCS now that you’ve had it a few months?

          Best regards,
          -J.D.

          PS That WiFi calling is a GREAT feature, I wish all carriers had it.

        • Chad Warner

          We’ve had a lot of trouble with MetroPCS. After a lot of service issues, MetroPCS admitted that they had sent many customers bad SIM cards. They finally replaced ours and grudgingly agreed to pay for them. After that, our service was much better. Customer service, on the other hand, remains the worst I’ve ever dealt with, passing previous record-holder A&T. We’re staying with MetroPCS for now because of the low cost, but we’ll keep evaluating alternatives.

        • Hi Chad,
          Thanks for sharing the info about MetroPCS, I hope they improve their customer service!

          Best regards and have a great weekend,
          -J.D.

  • please give me my accoutt number

    • Hi Glenn,
      Thank you for your comment. I do not have access to your account number, however, with the instructions listed in the blog post above you should be able to get the account number from Virgin Mobile!

      Have a great weekend,
      -J.D.

  • Christine

    Thank you it work great.

  • Andy

    Just did this today and it worked. They gave me the account number with no problems. Thanks!

  • Jamie Bell

    very helpful! and yeah, they did ask why I need my number…I just told them I needed it for my personal record keeping

  • Charles B

    This took 45 seconds, just said I wanted it for my records as I keep track of all of my account information. (9/5/2014)

  • If you don’t want to bother calling them, there is another way to get your account number!
    I found this on another forum:

    It’s also accessible from within the session cookies. If you’re using Chrome, you can do the following:

    1.) Right-click the page;
    2.) Select ‘Inspect Element’;
    3.) Click the ‘Resources’ tab;
    4.) Expand the ‘Cookies’ group;
    5.) Select ‘www2.virginmobileusa.com’, and;
    6.) Check the list that appears in the right pane for the Name ‘ban’. The nine digit number you see assigned in the Value column next to that Name is your account number.
    7.) Tell everyone you know that Virgin Mobile is aware of this issue and still chooses to make it unnecessarily difficult for their paying customers to obtain their account numbers. Confound Virgin Mobile USA’s plans, and a pox on their houses.

  • Chazz McDazzle

    Ahhhhhhh, thank you!!!! Virgin was good to me but I needed to switch and they seemingly keep the account # from customers to make it more difficult to switch providers. I rate this a 5. I rate info given by virgin a 0.

    • Chazz McDazzle

      Oh, and they didn’t ask for a reason as I started out saying, “I need my account #, I’ve been having a hard time finding it.”

      • Excellent Chazz, glad everything went well!

        Best regards,
        -J.D.

        PS what provider are you switching to? I switched to US Cellular and have been very happy with them (they have great coverage in my rural area)

  • Liz

    Adding to the long list of happy commenters to say that this worked like a charm! Thank you for the tip!

  • Dennis Ray Nestor

    Thank You!

  • Alejandra

    Thank you JD for the tip! Unfortunately, I called too late. Virgin does not have 24 hours system and that is when I say THANK YOU PETER!!! I was able to find my account online!! :) I never knew this forums were so helpful!

  • april

    This is great!!! Thanks!!

  • Trevor

    Virgin Mobile was very polite in getting me the information I needed to port my number to another carrier. I was kind of fearing this step as I had heard horror stories, but I experienced none of that. Great interaction. In fact, other than spotty service in many areas I find myself daily, VM has been a great carrier for me. Thanks for your advice!

    • Hi Trevor,
      I am glad to hear that you had a good experience with Virgin Mobile :-) I like them too, I only wish they had better coverage!

      Which carrier are you switching to? I switched from VM to US Cellular, and now to AT&T.

      Have a great week,
      -J.D.

  • Fernando

    I just called customer service and used the steps mentioned at the very top and it worked. and I also used the steps mentioned by Peter and they worked as well. It was the same account number given to me by customer service. Good luck to everyone ! I switched to Tmobile lol

    • Hi Fernando,
      Thank you for your nice comment. I am very happy to hear that both methods for obtaining your virgin mobile account number worked well for you :-)

      How are you liking T-mobile?

      Best regards,
      -J.D.

  • Nick

    Just a little advice don’t tell them you want to switch carriers. VM doesn’t have the phone i want so i want to switch. When i told them that they tried to transfer me to a different department. When i told them no the person gave me the number.

    • Hi Nick,
      Thank you for the helpful info!

      What phone and carrier did you end up switching to? My most recent carrier is AT&T with a Samsung Galaxy S5 Active phone and so far I really like it :-)

      Have a great week,
      -J.D.

  • John

    Thank you Peter!

    I was not looking forward to having to deal with Virgin mobile customer service again.
    You saved me the aggravation I really didn’t today!

  • Steve

    Thanks for this tip – I too got “why do you need your account number”, which irked me. I opted not to give a reason, and the Virgin rep read the number to me at high speed, forcing me to ask her to repeat it. Not a great customer service experience.

    Thanks also to the commenter who posted the cookie tip – I was able to verify that I had gotten the correct number.

    • Hi Steve,
      Thank you for the report and I am glad to hear you were able to get your VM account number using both methods! Sorry to hear about the unpleasant customer support though :-(

      Have a great week and thanks again,
      -J.D.

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