50 comments

  • Amanda

    Excellent tip – I really appreciate not having to call in and go through the “why are you leaving” song and dance. I was actually mostly happy with Virgin, although certainly the signal range is worse than other providers. The price was right, anyway. Now I’ll be trying Republic Wireless instead, which is still cheap but has unlimited minutes and roams to Verizon for calls if you’re outside the Sprint network.

    • Hi Amanda,
      Thank you for taking the time to comment, I am very glad the tip was helpful for you :-)

      Also, please let me know how you like Republic Wireless. They seem like a cool carrier and I am very intrigued with their wifi calling features!

      Thanks again and have a great weekend :-)
      -J.D.

  • Daniel Kemling

    worked perfect

  • Tauni

    This tip is awesome. I used to work in cell phone customer service, so the thought of having to call for this information (and play the “why are you leaving” game) almost put me off of porting my number away from Virgin. Especially when my experiences with their customer service have been mixed. I’ve had their service for years, but now I need to be able to use my phone in more remote parts of the state, and Cricket has the coverage Virgin lacks.

  • Emmnanuel

    Thanks!

    Your post saved me a lot of trouble. It’s it Friday night and VM doesn’t have 24 customer service.

  • sadie

    I forgot my password to my virgin mobile account to check for my payment amount that is in.

  • Amateur6

    Fantastic tip! Thanks very much for this, you saved me a lot of aggravation. ^^;

  • Danka

    Thank you, I really appreciate this info!

  • Sarath

    This is indeed a wonderful tip!

  • David F

    Great tip and it worked as you said.

  • CC Grinder

    Thanks for the tip on finding a VM account number. I’m in the process of ordering from another provider online and trying to keep my number from Virgin. Found out the hard way that my phone number isn’t the VM account number. This ‘hack’ saved time and enabled placing the order. Big help!

  • Sara

    YOU, SIR, ARE A LIFESAVER!

  • Jonathan Barnett

    Thank you! I HATE having to call for MY information on anything!

  • Georgia

    Wonderful, Peter! I went through the hassle of calling them a few years ago for myself. Now my husband is also switching to CC. I know if he is in charge of this unpleasant task, it will never be done. And since it is now December, 2015, and Chrome has been through many versions since you wrote the instructions. But they still work like a charm. I can’t thank you enough!

  • Don

    Totally worked!!! Thanks Peter, much appreciated!

  • Summer

    That didn’t work for me, I tried in Chrome, Firefox and IE. However this worked.
    Sign in
    right click,
    select view source
    Crtl F to search
    search for ban
    the 9 digit number next to ban is your account number

  • Chris

    Thanks to both you. I was trying to port my number from Virgin to T-Mobile. I called Virgin before reading this. I got my account number, and they read it to me wrong. Got my new phone, T-Mobile called to say that the number is wrong. Tried calling virgin again. They were off by one number. Called t-mobile back. Still wrong. I looked online and saw this article. The Chrome way didn’t show the number. The source code did. They were off by one number TWICE!

    • Hi Chris,
      Thank you for your comment. That is crazy that they got it wrong TWO TIMES! I am very glad that you were finally able to get your correct account number via the source code!

      Have a great day and thanks again for commenting :-)

      Best regards,
      -J.D.

  • Lana

    Thank you so much for this helpful tip!!!!! My husband and I just spent over an hour trying to call Virgin Mobile/ looking for the number online and couldn’t do it. I greatly appreciate the help!!

    • Hi Lana,
      Thank you for your kind comment. I am very glad the tip was helpful for you and your husband!

      Also, if you get the chance, please take the time to write a review of Virgin Mobile. Hopefully they will take notice and start making this information much easier for their customers to obtain. :-)

      Have a great weekend and thanks again!
      -J.D.

  • Greg

    Thanks! This worked for me. In Google Chrome, the ‘ban’ row is about 8 lines from the top. Under the value column I found my account number.

  • Thank you for this. I have been struggling to port out of virginmobile.

  • Idair

    Thank you so much for this useful tip. I absolutely hate making phone calls from my house due to bad reception, and this tip really helped.

    • Hi Idair,
      Thank you for your comment. I feel the same way, I always prefer to accomplish these takes online instead of via a (potentially poor quality) phone call.

      Thanks again for commenting and have a great week!
      -J.D.

  • Steven Bird

    Awesome. I DID go through the song and dance about why did I want to leave Virgin, and I found this tip as I was on hold. I extracted my account info from Chrome faster than the Virgin rep. could get it for me.

    Also, Peter’s photography really is excellent. I have an MFA in photography, I do landscapes, I was even born on Ansel Adams birthday; I’m partly jealous of his work, and partly inspired to work even harder. As soon as I get my new iPhone up and running on another carrier, that is.

    • Hi Steven,
      Thank you for your comment. I am glad you were able to get your account number this way instead of staying on hold :-)

      I’m also glad you enjoyed Peter’s photography, and feel free to send a link to samples of your work if you get the chance.

      Have a great week,
      -J.D.

  • Incredibly helpful. I’d been trying figure out what the hell my account number was for over hour, but asshole Richard Bransen tries to make it god damn impossible! This trick worked in seconds, though, so thanks J. D. Hodges! This rip’s for you!

  • David Baldwin

    Great info. I called and got the numbers and it seems like they deliberately screwed it up for me. Hours after getting my new phones set up at the AT&T store the port still wasn’t complete. I could call out but the incoming calls went to VM. You can check the status of the port to AT&T from ‘myATT’ account at https://www.att.com/port/lnpEntryWeb.do. The status said that the account numbers were incorrect (the ones provided by VM over the phone). I got and entered the VM numbers using InspectElement in Firefox. The only thing I would note is that for retrieving multiple account numbers, I had to delete the cookie between logins because the value of did not reset when I logged into the second account at VM unless I deleted the virginmobile cookies first.

  • Dave

    To find your Virgin Mobile account number using Microsoft’s Windows 10 “Edge Browser”:

    1. Browse to https://www.virginmobileusa.com and click the “Manage My Account” link at top of screen
    3. Your Mobile # in first box, your Account PIN/vKey/Password in second box and click Submit button
    5. When your Account Overview page appears, press the F12 key to bring up the “F12 Developer Tools”
    6. Pressing Ctrl + 1 brings up DOM Explorer, then press Ctrl + F to search
    8. Type in search box and press Enter key to begin search
    9. Your Account Number is between and tags. Ex: 123456789

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