J.D. Hodges

Dish still doesn’t offer an option to cancel via their website 🙁 Nor will they cancel via chat 🙁 So if you need to cancel your Dish TV service:

1. Call: 866-218-2297
2. Press “1” for English
3. Press “1” to confirm your account (they look it up via the phone number you are calling from)
4. Enter four digit account security code
5. Talk to an account representative and request to cancel service they will likely offer you a discount or offer to put your service on hold for a period of time*

*NOTE: in my case, I was already on the $20 monthly package as we only use it for basic channels and we only use it in late winter. They offered to put my account on hold for 9 months (the maximum) and to reduce my rate by half (to $10) when I resume service. The also included HBO and Cinemax for a quarter for free when I resume. Overall I was satisfied with this offer and decided to do the hold for 9 months. Resuming service just requires a call back to them. Of course, if you want to cancel that is definitely a viable option, just stick with it and repeatedly tell them that you need to cancel.

Here is a chat transcript for getting that initial phone number:

Deb (ID: FW7): Hi, my name is Deb (ID: FW7). How may I help you?
JD: Good morning Deb, I need to cancel my account. Can you help me with that or give me the number to call?
Deb (ID: FW7): I will be happy to assist you. Thank you JD for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
Deb (ID: FW7): I am sorry to hear that. I will be happy to refer you to one of our account specialists to cancel the account. For informational purposes, may I ask why you are wanting to cancel the services? I will note the account for the specialist.
JD: Thank you for your assistance Deb. We just haven’t been using our service so would like to cancel.
Deb (ID: FW7): Thank you. Please dial 866-218-2297 between 7 am and 1 am Eastern Time, 7 days a week to speak with one of our account specialists. They will further assist you.
Deb (ID: FW7): Is there anything else I can help you with today?
JD: That was everything, thanks Deb and have a great day!
Deb (ID: FW7): You’re welcome. Thank you for being a valued DISH customer and allowing me to help. Have a great rest of your day!
Deb (ID: FW7) has disconnected.