J.D. Hodges

 Jeffry (ID: AOJ): Hi, my name is Jeffry (ID: AOJ). How may I help you?
 Jeffry (ID: AOJ): I hope you are having a great day today, Customer!
 Customer: Hello, I hope you are having a great day too 🙂 I am having trouble viewing local channels
 Jeffry (ID: AOJ): Don’t worry, I will be glad to assist you today.
 Jeffry (ID: AOJ): Can you please describe exactly what is on the television screen now?  If there is an on screen message, please include the 3 digit number found in the top right corner.
 Customer: I am viewing a dish intro channel, there are no messages on the screen
 Jeffry (ID: AOJ): I see.
 Jeffry (ID: AOJ): Are you missing your locals?
 Customer: yes
 Jeffry (ID: AOJ): I see.
 Jeffry (ID: AOJ): May I have your service address please?
 Customer: XXXX, XXXX MO XXXXX
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): How long have you been experiencing this problem?
 Customer: Feb 1st was when I noticed the issue. But I had not been using my receiver for quite a while before then.
 Jeffry (ID: AOJ): I see.
 Jeffry (ID: AOJ): Can you try pressing the GUIDE button on the DISH remote please?
 Jeffry (ID: AOJ): Check if it shows “My Channels” or All Subs”
 Customer: Yes, I know see the guide on the list ‘My Channels’
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Are your locals still missing?
 Customer: I believe so, the unit is on DISH 101 and there are no locals shown above or below it
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Can you try going to channel 7220?
 Customer: On the guide, My Channels, I entered 7220. It did not go to that channel,
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): I will send a signal to your receiver now
 Customer: Actually,
 Customer: I tried it again and this time it did go to 7220
 Jeffry (ID: AOJ): Yes?
 Jeffry (ID: AOJ): Alright
 Jeffry (ID: AOJ): Are you getting a picture on that channel?
 Customer: Yes I am getting a picture there!
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Please wait for 2-3 minutes for the signal
 Customer: OK, I am specifically trying to get my local ABC HD channel for the Oscars on Sunday. Thank you
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Can you check your local ABC channel 33 again please
 Customer: 33 is now coming in
 Jeffry (ID: AOJ): Alright
 Jeffry (ID: AOJ): Can you check if your locals are still missing
 Customer: Yes, one moment please
 Customer: They are now showing up!
 Jeffry (ID: AOJ): Sure
 Customer: What was the issue?
 Jeffry (ID: AOJ): There could be an issue with the satellite signal going to your dish, J.D.
 Jeffry (ID: AOJ): Is the weather clear in your area?
 Customer: Yes the weather is clear, it was also clear on Feb 1st when I tried to watch the super bowl. The local channels were simply not showing up on my Dish (guide, or manually going to the chnnels)
 Jeffry (ID: AOJ): I understand.
 Jeffry (ID: AOJ): For now, just let your receiver as it is
 Jeffry (ID: AOJ): Be sure to access your account online at  http://www.mydish.com to take advantage of the many features and benefits such as making changes to your programming, ordering PPV, viewing your bills and much more
 Customer: Thank you for your assistance, however, can you please check about a bill credit for this month? The super bowl and the oscars are the two events each year I use my dish for, and I was unable to get the super bowl on for my friends 🙁
 Jeffry (ID: AOJ): Sure.
 Jeffry (ID: AOJ): One moment please
 Jeffry (ID: AOJ): I can give you a credit of $5 for 3 months, will this be okay?
 Customer: Thank you for checking. Can you please ask about either $10 for 3 months, or $5 for 6 months. DirecTV has been sending me offers to switch and after the super bowl I was considering it
 Jeffry (ID: AOJ): I understand.
 Jeffry (ID: AOJ): I’ll make it $5 for 6 months then
 Customer: That would be good, thank you
 Jeffry (ID: AOJ): You’re welcome. Pleass bear with me
 Customer: Thank you. Can you also advise me as to how much a hopper would be for my setup?
 Jeffry (ID: AOJ): Your bill will be reduced by $5 per month for 6 months. Your new monthly rate will be $29.99. You will see the credit on your bill created on 3/13. After 6 months you will pay the then-current price, which today is $34.99 per month.
 Customer: Thank you for the rate info
 Jeffry (ID: AOJ): You’re welcome.
 Jeffry (ID: AOJ): How many TV’s do you have?
 Customer: One TV
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Let me check the pricing
 Customer: Thank you
 Jeffry (ID: AOJ): Thank you.
 Jeffry (ID: AOJ): Thank you for your patience.
 Jeffry (ID: AOJ): If you upgrade to Hopper,  your new monthly rate will be $$96.98. Your next month’s bill will be slightly higher as prorated charges will apply on that bill in addition to the new monthly rate.
 Jeffry (ID: AOJ): The equipment is free. There is a one time fee if $95 for the tech visit which will be billed to your account.
 Jeffry (ID: AOJ): This upgrade will have a 24-month commitment. We will also have to perform a credit card qualification. There will be a $1 charge on your card but will fall off after a few days. You also have to return your old equipment by giving it to the technician who will install the new ones.
 Customer: Thank you for checking, that is more than I can spend so I will stay with the regular rate you already setup. Thank you.
 Jeffry (ID: AOJ): You’re welcome.
 Jeffry (ID: AOJ): I will leave your account as it is
 Jeffry (ID: AOJ): Do you have any other questions or concerns for me?
 Customer: No, thank you Jeffry. Have a nice day
 Jeffry (ID: AOJ): You’re welcome.
 Jeffry (ID: AOJ): Thank you for using DISH Chat and allowing me to help. Have a great rest of your day. Customer!
 Jeffry (ID: AOJ) has disconnected.