
Jeffry (ID: AOJ): Hi, my name is Jeffry (ID: AOJ). How may I help you?

Jeffry (ID: AOJ): I hope you are having a great day today, Customer!

Customer: Hello, I hope you are having a great day too 🙂 I am having trouble viewing local channels

Jeffry (ID: AOJ): Don’t worry, I will be glad to assist you today.

Jeffry (ID: AOJ): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.

Customer: I am viewing a dish intro channel, there are no messages on the screen

Jeffry (ID: AOJ): I see.
Jeffry (ID: AOJ): Are you missing your locals?
Customer: yes

Jeffry (ID: AOJ): I see.

Jeffry (ID: AOJ): May I have your service address please?

Customer: XXXX, XXXX MO XXXXX

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): How long have you been experiencing this problem?

Customer: Feb 1st was when I noticed the issue. But I had not been using my receiver for quite a while before then.

Jeffry (ID: AOJ): I see.

Jeffry (ID: AOJ): Can you try pressing the GUIDE button on the DISH remote please?

Jeffry (ID: AOJ): Check if it shows “My Channels” or All Subs”

Customer: Yes, I know see the guide on the list ‘My Channels’

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Are your locals still missing?

Customer: I believe so, the unit is on DISH 101 and there are no locals shown above or below it

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Can you try going to channel 7220?

Customer: On the guide, My Channels, I entered 7220. It did not go to that channel,

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): I will send a signal to your receiver now

Customer: Actually,

Customer: I tried it again and this time it did go to 7220

Jeffry (ID: AOJ): Yes?

Jeffry (ID: AOJ): Alright

Jeffry (ID: AOJ): Are you getting a picture on that channel?

Customer: Yes I am getting a picture there!

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Please wait for 2-3 minutes for the signal

Customer: OK, I am specifically trying to get my local ABC HD channel for the Oscars on Sunday. Thank you

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Can you check your local ABC channel 33 again please

Customer: 33 is now coming in

Jeffry (ID: AOJ): Alright

Jeffry (ID: AOJ): Can you check if your locals are still missing

Customer: Yes, one moment please

Customer: They are now showing up!

Jeffry (ID: AOJ): Sure

Customer: What was the issue?

Jeffry (ID: AOJ): There could be an issue with the satellite signal going to your dish, J.D.

Jeffry (ID: AOJ): Is the weather clear in your area?

Customer: Yes the weather is clear, it was also clear on Feb 1st when I tried to watch the super bowl. The local channels were simply not showing up on my Dish (guide, or manually going to the chnnels)

Jeffry (ID: AOJ): I understand.

Jeffry (ID: AOJ): For now, just let your receiver as it is

Jeffry (ID: AOJ): Be sure to access your account online at
http://www.mydish.com to take advantage of the many features and benefits such as making changes to your programming, ordering PPV, viewing your bills and much more

Customer: Thank you for your assistance, however, can you please check about a bill credit for this month? The super bowl and the oscars are the two events each year I use my dish for, and I was unable to get the super bowl on for my friends 🙁

Jeffry (ID: AOJ): Sure.

Jeffry (ID: AOJ): One moment please

Jeffry (ID: AOJ): I can give you a credit of $5 for 3 months, will this be okay?

Customer: Thank you for checking. Can you please ask about either $10 for 3 months, or $5 for 6 months. DirecTV has been sending me offers to switch and after the super bowl I was considering it

Jeffry (ID: AOJ): I understand.

Jeffry (ID: AOJ): I’ll make it $5 for 6 months then

Customer: That would be good, thank you

Jeffry (ID: AOJ): You’re welcome. Pleass bear with me

Customer: Thank you. Can you also advise me as to how much a hopper would be for my setup?

Jeffry (ID: AOJ): Your bill will be reduced by $5 per month for 6 months. Your new monthly rate will be $29.99. You will see the credit on your bill created on 3/13. After 6 months you will pay the then-current price, which today is $34.99 per month.

Customer: Thank you for the rate info

Jeffry (ID: AOJ): You’re welcome.

Jeffry (ID: AOJ): How many TV’s do you have?

Customer: One TV

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Let me check the pricing

Customer: Thank you

Jeffry (ID: AOJ): Thank you.

Jeffry (ID: AOJ): Thank you for your patience.

Jeffry (ID: AOJ): If you upgrade to Hopper, your new monthly rate will be $$96.98. Your next month’s bill will be slightly higher as prorated charges will apply on that bill in addition to the new monthly rate.

Jeffry (ID: AOJ): The equipment is free. There is a one time fee if $95 for the tech visit which will be billed to your account.

Jeffry (ID: AOJ): This upgrade will have a 24-month commitment. We will also have to perform a credit card qualification. There will be a $1 charge on your card but will fall off after a few days. You also have to return your old equipment by giving it to the technician who will install the new ones.

Customer: Thank you for checking, that is more than I can spend so I will stay with the regular rate you already setup. Thank you.

Jeffry (ID: AOJ): You’re welcome.

Jeffry (ID: AOJ): I will leave your account as it is

Jeffry (ID: AOJ): Do you have any other questions or concerns for me?

Customer: No, thank you Jeffry. Have a nice day

Jeffry (ID: AOJ): You’re welcome.

Jeffry (ID: AOJ): Thank you for using DISH Chat and allowing me to help. Have a great rest of your day. Customer!

Jeffry (ID: AOJ) has disconnected.