Cancel FreedomPop recurring $8.47 services

Recently I noticed that my trusty Nexus 5 on FreedomPop had started being billed $8.49 a month for services 🙁 The particular services were: FreedomPop Usage Alerts, FreedomPop Wifi Hotspot, and Visual Voicemail.

$8.47 a month will add up!

$8.47 a month will add up!

Apparently my one year free trial had completed and those services started billing at that point. Normally that would be fine as I would just login and cancel them. However, in this instance the “deactivate” portion of the FreedomPop website would not function for those services. Eventually I submitted a support ticket and the issue was resolved.

Here is a copy of the support ticket request:

Hello,
I need to remove the following services from my Nexus 5 phone:
FreedomPop Usage Alerts ($1.99 a month)
FreedomPop Wifi Hotspot ($3.99 a month)
Visual Voicemail ($2.49 a month)

I attempted to remove the services via “My Account -> Service” tab, however, after “Viewing Details” there was no option to cancel the services.

***Please cancel these services ASAP as I do not remember ever signing up for them and I do not want them.***

Thank you kindly for your help and have a great day 🙂

Best regards,

If you are in a similar situation, I highly recommend logging into the Freedompop website and using the “Support” portion of their system to submit a service deactivation ticket! 🙂

Classic Nexus 5 from Google

Classic Nexus 5 from Google

Nexus 5 being held

Nexus 5 being held

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