Fidelity Communications internet and phone service down

The internet and phone service was down in Salem MO this morning for customers of Fidelity Communications. It was quite perplexing at first, because I was working on a wireless upgrade at the Crossroads Inn & Suites hotel in Salem. During the middle of the upgrade, internet connectivity was lost.

Eventually we determined that it was not our system’s issue but rather Fidelity’s. After contacting them we learned that a router went down in Kansas City and that caused widespread service disruptions for about an hour. They promptly resolved the issue and all is well now 🙂

This has been a bad few weeks for internet and phone service in Salem as a few weeks ago AT&T was down!

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