VRBO Customer Service Problem: When the Host Cancels and Nobody is Home
TL;DR: A VRBO host cancelled my confirmed reservation two weeks before check-in because they double-booked. When I tried to use VRBO’s VrboCare guarantee to get a rebooking credit, the live chat agent joined, read my message, and left without saying a word. VRBO’s customer service infrastructure may be designed to make you give up. 🤷♂️ The Cancellation I had a confirmed reservation for April 10-12, 2026 in Tulsa, Oklahoma. The property was a house near Expo Square, booked for three