Lowe’s rebate submission help: Invoice # / Dept # [SOLVED]
Lowe’s online rebate submission process asks for four items, a couple of which can be difficult to find for online orders:
- Sales Date
- Location #
- Invoice #
- Dept #
Here is some help:
Help finding the rebate info
I hope this helps! 🙂
PS Please note it can take 10 days before your rebate submission is trackable in their ‘rebate status’ section of their site.
Top Search Terms:
- lowes department number for rebates (32)
- lowe\'s online rebate submission (23)
- lowe\'s appliance department number (23)
- lowes paint department number (18)
- https://www.jdhodges.com/blog/lowes-rebate-submission-help-invoice-dept-solved/ (17)
- lowes department number for rebate (12)
- lowes appliance department number (10)
- lowes department number list (8)
- lowes appliances department number (7)
- dept number on lowes receipt (7)
Note that “dept#” is the same as the “offer #” from the rebate pdf. i.e. the 1st line of the address to which the paper rebate application would be mailed is the dept#. I purchased a refrigerator online and had delivered to the house. The delivery people didn’t leave a cash register receipt and I didn’t know that I’d need it for the rebate application. Doh!
Hi Petrosky,
Thank you for your comment and for the additional info!
Have a great week 🙂
Best regards,
-J.D.
I’ve been going crazy trying to figure this out until I saw this thread! Thanks a Billion!
Gary
Thank you for your Lowe’s rebate comment Gary. I am very glad you found what you needed. Have a great day!! 👍
Best regards,
-J.D.
Thank you petrosky!
I was about to give up and found your answer. I appreciate it!
Thank you for your Lowe’s rebate comment Andrew. I am very glad you found what you needed 🙂
Thank you for this it was a huge help on an online order. The Store did not even know what the Dept. # was
Hi Richard,
Thank you for your nice comment. I am very glad this tip helped you with your order 🙂
It would be nice if they made things a little more intuitive!
Have a great day and thanks again for taking the time to comment.
Best regards,
-J.D.
Hello! (Sarcasm, not at you) thats only “if” they bother to answer the phone. Frustration on top of frustration.
Thank you. This was very useful. I couldn’t find the department number without this website.
Hi Eve,
Thank you for your kind comment 🙂
I am very glad this page was helpful!
Best regards,
-J.D.
Absolutely correct. On the rebate form itself, it says “Mail To” and then the address for mailing in the form. Under that, it says “Submit Online” and the place for Dept # is filled in with the same number that’s in the Dept. # field in the mailing address. It’s funny that I called Lowes and she needed time to research the answer and I told her, half-joking, that I’d google it and maybe come up with the answer. Thanks for posting this.
Hi Gary,
Thank you for your comment and for the confirmation. I am very glad that Google and my page were able to come through for you 🙂
Have a great week!
-J.D.
thank you so much i had the same problem the dept # was cut off and found it under the “mail all info to: Dept ####
Dear Alena,
Thank you for the great rebate tip! Enjoyed your rebate and have a great week 🙂
Best regards,
-J.D.
Well, that didn’t work for us. We tried several different combinations and none of them worked. So we will call them to register the rebate.
Update: I tried the department number from the address to no avail. I finally called Lowes 800 number, spent several minutes punching numbers and finally talked with Joe. Joe gave me the OFFER NUMBER immediately. Say hi to Joe if you speak with him!
I entered my rebate and personal info but did not receive an email. When I try to look up the rebate status, nothing is found (tried different ways). Then I tried to enter it again, but get an “already submitted” error after the first page. Do I just have to wait a while?
Sorry for the late reply, Marc. If the site says already submitted, that usually means your claim did go through even if the email never arrived. I would give it the full 10 days mentioned in the post before worrying, then contact the rebate center if it still does not show up.
I’m looking at my store receipt right now and need the department number for a rebate. I don’t see anything that says department number or offer number. So frustrating. Please help. Thanks!
Sorry for the late reply, Deb. The screenshot in my post was for online orders, not the normal in-store receipt, so that is probably why you do not see a department number there. If Lowe’s did not hand you a separate rebate printout, the store or rebate center usually has to provide that field.
This must have changed again. after placing an online order, I get an email with invoice and order numbers, but no location # in the upper right like this blog suggests. Any idea what the location number would be for an online order?
Sorry for the late reply, Joel. My post was based on the older online order layout, where the location number was shown in the order paperwork. If Lowe’s removed it from the email, I am not sure what they want there now, so I would call the rebate line and have them confirm the exact field for online orders.
extremely valuable post. thank you.
Thank you for your kind comment Steve 🙂
Have a great week!
-J.D.
Having trouble with dept #. i enter the number from the pdf rebate form under submit online its 99532. same number is at the end the end of the address line 1 under mail to. every time i enter it says invalid for online submission. what gives? thanks for the help!
correction:
it reads invalid dept# for online submission
nm im stupid and printed a rebate form from 2015 thanks again haha
No problem Michael! It’s a complicated process, I’ve had similar issues with rebates in the past. Thanks for updating me and have a great day 🙂
Best regards,
-J.D.
102927 for Valspar paint says invalid dept. online.
How does lowes online rebate work when it doesn’t ask for name and address.
Sorry for the late reply, Bertina. If the online flow never asks for name and address, I would be cautious and make sure you are actually in the rebate claim process and not just the offer lookup. I would want to see a final confirmation showing where the rebate is being sent before assuming it is complete.
How do you find the department number on the receipt from the store?
Sorry for the late reply, Erin. On a regular in-store receipt, the department number often is not shown the way it is on online paperwork. If you did not get a separate rebate sheet, the store or rebate center is usually the safest place to get it.
Thank for this post! I had the store manager walking all over Lowes trying to figure out what the Dept # was!
Hi Lissa,
You are very welcome! I am glad my page helped you with your rebate 🙂
Have a great weekend and thanks again,
-J.D.
THANK YOU. Was at a loss trying to figure out the dept number.
Hi Chris,
You are very welcome! Thank you for your nice comment and have a great weekend 🙂
Best regards,
-J.D.
This helped a lot! Thank you for this information! Made it easy for me to process rebate online as I didn’t know what a dept# was myself.
Thanks!
Suzy
Hi Suzy,
Thank you for your nice comment. I am very glad that my page helped you with your rebate 🙂
Enjoy your rebate and have a GREAT weekend!
Best regards,
-J.D.
Just filled out for washer/dryer – Dept. 103909
Hi Dave,
Thank you for your comment. Enjoy your washer and your rebate!
Best regards,
-J.D.
expired rebate
Saved me a huge headache – thanks! Worked perfectly.
Thank you for your kind comment Laruen. I am very happy that the info helped you get your rebate 🙂
Have a great rest of the week!
Best regards,
-J.D.
Thank you, this helped,
Now, I need store# also purchased online
No problem! Glad I could help 👍
THANK YOU – can’t beleive that a billion dollar company did not provide any help, but a simple user community did. I have an in-store receipt that is 30 inches long and I had to locate the information in 3 unique spots. Guess it’s too much for Lowe’s to get the rebate website updates with better instructions.
Biggest tip was that the DEPARTMENT NUMBER is actually the REBATE DEPT NUMBER located on the actual REBATE FORM.
Hi Onafets,
Thank you for your comment 🙂 I am very glad the info on my page helped with your rebate. I too hope that Lowe’s will improve their rebate form and submission process!
Thank you again and have a great week!
-J.D.
Just ordered a tractor online. Should be shipped to the house shortly. Do you know if the invoice number is on the paperwork that comes with delivery?
D C, I would save the delivery paperwork, but the rebate fields were usually easier to find in the original order email or invoice than on the delivery papers. That is the first place I would look.
Whatever hoops Lowe’s can create for the customer to avoid paying the rebate, they will.
Hi ALS,
Very true. I wish Lowe’s would simply their rebate process!
Best regards,
-J.D.
I’m so glad i decided to try and Google the answer before calling the store. Thank you so much!
Hi Megan,
Thank you kindly for your nice comment 🙂 I am very glad the tips helped with your rebate and I hope you have a great week!
Best regards,
-J.D.
thank you
Hi Simon,
You are very welcome! Have a great weekend 🙂
Best regards,
-J.D.
Thank you so much for this, it helped tremendously.
I have one quick question though. I purchased multiple items that are on the same rebate form. I made sure that the rebate said “no limit per household” before I did this. Do you know if I need to submit multiple rebates or will they figure out that I bought 4 cans of the Olympic paints and send 4 rebates?
Lisa, if it is truly the same rebate form and it says no limit per household, I would expect one submission covering all qualifying items to be fine. If the form wording is unclear, I would call the rebate center before filing four separate claims.
Hi – I bought cabinets from a Lowe’s store and submitted the rebate info online. It’s been more then 10 days and the status says 0 for amount, and non- compliance submitted 6-1-17 for status. Not sure if i messed something up here. Do you have any experience with this situation? Thanks.
SS, if the status already says non-compliance, I would not keep waiting on it. That usually means one of the fields did not match, so I would call the rebate center and ask exactly which piece of the submission failed.
Thank you so very much for this! Otherwise, I would never have found the paint department # for a nice rebate.
Kristin
Hi Kristin,
Thank you for your nice comment. You are very welcome and enjoy your nice rebate!
Best regards,
-J.D.
I don’t know if you can help me but I bought my washer/dryer set in the store and they printed the info for the online rebate submission but I’m getting the error that the dept # they gave me in incorrect. Any idea how to get the correct one?
Danica, if the rebate slip they printed is rejecting the department number, I would have Lowe’s reissue or verify that slip rather than keep guessing. That sounds more like bad rebate paperwork than a hidden number on the receipt.
Where did you find the rebate form? We purchased a washer and dryer on June 14 and we are trying to input the information and we cannot find the department number on our actual receipt. This is the only thing we have. We did not receive a rebate receipt.
Tiffany, if you only have the regular receipt, the first thing I would do is get the actual rebate form for that promotion. Without the offer form, the department number can be hard to reconstruct from the receipt alone.
Thank you so much for sharing this info. I made an online order for a range and they didn’t give me a receipt when they delivered it so I didn’t have the invoice number. After talking to Lowe’s customer service they said they’d try to find the receipt for me and let me know the invoice number but that it could take them 10 days, maybe even longer. After reading your webpage I called the Lowe’s store that delivered my order and the manager was able to give me the invoice number right away. I never would have though to try that if it hadn’t been for you.
Customer service also told me that the “sale dates” was the date my range was delivered not the date I made my order online which I didn’t think could be right. I’m glad to see that your page says it is the date the online order was made. If it had been the date of delivery, my order wouldn’t qualify for the rebate anymore and I’d be pretty annoyed since they charged my credit card the same day I ordered!
Thank so much.
Hi Jane,
Thank you for your comment. I am very glad that my page helped 🙂
Enjoy your rebate and have a great 4th of July!
Best regards,
-J.D.
I am trying to find the invoice number on my receipts to apply for my rebates. I have lost the ones the store printed out for me to mail in but still have my original. I found everything I need on there but the invoice number. Thank you.
No problem! Thank you for your Lowe’s rebate comment Cody. I am very glad you found what you needed.
Have a great day!! 👍
What is the dept # for kitchen appliances? I think im missing something
Will, I would not guess at a generic kitchen appliance department number. Lowe’s rebates are usually tied to the specific offer form, so the rebate paperwork is more reliable than a category name.
Was getting frustrated with this rebate submission until I thought to google it! I took your advice and it all went through! Thank you so much for your help!
Hi Emily, thank you for your nice comment!
I am so glad that you stuck with it and that my page helped with your rebate submission 🙂
Enjoy your rebate Emily and have a GREAT day!
Best regards,
-J.D.
I have the same exact story as all the others above. I see that the post is from 2014. I CANNOT believe it’s been 3 years and people like me are still seeking LOWES’s rebate help online. Thank you, Thank you!!!
Hi Lisa,
Thank you for your nice comment and you are VERY welcome!
Have a great week Lisa and thank you for visiting my site 🙂
Best regards,
-J.D.
Thank you so much for the tip! Saved me making some phone calls. #1 hit on google for “Lowes Department number” and well deserved!
Hi MPB,
Thank you for your nice comment! I am very happy that you found my Lowe’s rebate article and that it helped 🙂
Have a great day and enjoy your rebate $$$!
Best regards,
-J.D.
still struggling with lowes rebate submission for dept number….the rebate form mailing address says “Offer #691-2140″……..is that the Dept number? I have the original store sales printout and I also don’t see an invoice number. Do I need to call the store for that? Why do they make this so difficult.
Joni, I would not assume the offer number is the same as the department number. If the sales printout also lacks a clear invoice number, the quickest path is probably calling the rebate center or store and having them read back the exact fields for that offer.
Attempting to fill out rebate info online for a store purchase. Asked for a 5 digit invoice #, no number called that. Tried trans# and refid# (even tho both are longer than 5 digits) and obviously did not work.
any ideas?
BMM, for in-store purchases the site labels can be confusing, and the ordinary receipt numbers often do not match the rebate fields cleanly. If you do not have a clear 5 digit invoice on the rebate paperwork, I would stop guessing and ask Lowe’s or the rebate center for the exact number they want.
Attempting to fill out rebate info online for a store purchase. Asked for a 5 digit invoice #, no number called that. Tried trans# and refid# (even tho both are longer than 5 digits) and obviously did not work.
any ideas?
BMM, for in-store purchases the site labels can be confusing, and the ordinary receipt numbers often do not match the rebate fields cleanly. If you do not have a clear 5 digit invoice on the rebate paperwork, I would stop guessing and ask Lowe’s or the rebate center for the exact number they want.
I can’t get my rebate application to “continue” after I filled all the required fields. I called Lowes for help but I just received phone numbers to call without their help just another number to call.
Ilene, when the form refuses to continue it is usually one field format it does not like, often the date, invoice, or department entry. I would re-enter those exactly as printed, try another browser, and if it still stalls call the rebate center because the site can be flaky.
For an in-store purchase where is the invoice number?
Steve, on in-store purchases the invoice number is not always obvious on the standard receipt. If Lowe’s gave you separate rebate paperwork, I would use that, otherwise I would ask the store or rebate center to identify the correct number.
I never would have figured out the “Dept #” without your help. Thanks.
Hi Ryan,
Thank you for your nice comment. I am very glad that my page helped. 🙂
Enjoy your nice rebate $$$ and have a great week!
-J.D.
I’m looking for the department number for paint.
Any help?
Thanks
Tara, I would not trust a guessed department number for paint. The rebate form for that specific offer is the best source, and if you do not have it the store or rebate center should be able to look it up.
Hi All,
I hope that I can Be helpful.
From what I have Found, is that it all depends on the rebate.
The rebates fall into dollar amount ranges, even %s.
So I googled (lowes appliance department number for rebate pdf). The PDFs are not posted in this forum.
Just enter the one that is applicable to you.
Thank me later!
I don’t know what you mean by “PDF printable rebate”, but, I finally found on my receipt, it says, “11% back rebate Dept. # 108779”.
Hi BL,
I was referring to the rebate PDFs that Lowe’s provides on their website. Thank you for mentioning that the receipt may also list the rebate department #. 🙂
Good luck with your rebate and have a great day!
-J.D.
Hi i made a large purchase at Lowes, i used part debit card and part Lowes gift cards. Will i get the rebate on the full purchase price i paid with both the debit card and gift card? Thanks Al
Albert, the payment method usually should not change the rebate amount if the purchase itself qualifies. I would expect the rebate to be based on the eligible items and receipt total, not whether you used debit, gift cards, or both.
I worked for Lowe’s for 10 years, loved it! FYI: after purchasing an item online, at the bottom of the screen, click on “Rebate.” Input the item number in the search field, and any corresponding rebates will appear. Click on “Print.” The rebate form has the department number listed for the rebate. The receipt sent by e-mail will include the invoice number. Google your current store for the store number, if needed. That is all you need to submit your rebate form!
where do you find the dept # on the lowe’s receipt trying to do a rebate and its not allowing to go through because of the department number
Mary, on many store receipts the department number is not shown in a way that matches the rebate form. If you did not get a separate rebate printout, I would have Lowe’s or the rebate center provide it rather than keep guessing.
Thanks so much J.D.! and everyone else that added info! So frustrating that they make it that complicated!
Very Much Appreciated!
Jacqueline
Thank you for your Lowe’s rebate comment Jacqueline. It can be frustrating! I am very glad you found what you needed. Thanks for taking the time to comment and have a great day!! 👍
Best regards,
-J.D.
TO WHOM IT MAY CONCERN. I JOHN W HEARD RECEIVED A CALL FROM LOWS CUSTOMERS SERVIC ABOUT MY REBATE HAVE NOT BEEN CONTACTED SINCE. WHAT IS MY NEXT STEP
John, if Lowe’s already contacted you but nothing moved after that, I would call the rebate center back with your claim details and ask for a status update. At that point it sounds like the claim needs manual follow-up.
There is no department number on receipt. Where do I get it?
Peter, that was a common frustration. On many in-store receipts the department number is not clearly printed, so the rebate slip or the rebate center is usually the only reliable source.
Thanks to this post and the comment from J.D. on 10/23/2017, I was able to deduce how to find the dept #. It was not listed on my receipt nor was it listed on the very small sticker rebate offer attached to the batteries I purchased.
I ended up finding the dept # by searching through the current rebate offers at Lowes rebate site. Once I found the rebate offer, bingo! the dept # was printed in the pdf.
Thank you J.D.!
Dear Betsy,
Thank you for your comment and for the additional info.
Have a great week and enjoy your rebate! 🙂
Best regards,
-J.D.
I submitted my rebate in May 22 2017. And my rebate is still in process. We moved in Sept 2017 and plus had our mail forwarded. I’ve called the rebate center and kept them informed with our new address. The rebate got sent to our old address and was not forwarded. After several calls finally they finally put down our new address and restarted the process in October of 2017. Now it March 2018 no rebate and still processing and was told it could still take several more months. I’ve called and called the center and was told I need to be patient. Now it is almost a year and no rebate. I will never shop at Lowe’s again. I spent 5000 in in appliances.
Hello,
Just purchased a kitchen from lowes and multiple invoices are on one receipt, do you have an experience with this situation? I was under the impression that I’d be getting the current 11% rebate offer on the entire purchase…but the site says 1 invoice 1 receipt. Any advice? Thank you in advance 🙂
Jillian, if the kitchen order generated multiple invoices, I would assume Lowe’s wants each invoice handled separately even if they printed on one receipt. The site wording about one invoice and one receipt usually means exactly that, so I would confirm with the rebate center before submitting.
This information is very helpful, and I had a related problem that might help others.
The online rebate form at https://www.lowes.com/l/rebate-center.html did not work for me when using the latest Firefox web browser, but it did work using the Google Chrome browser. Specifically, I had a problem where the ‘invalid department’ pop up was activated in Firefox but not Chrome when using the same department number.
This problem may be specific to me, but in case others need to try alternative browsers too…
Hi Travis,
Thank you for your nice comment and helpful tip!
Have a GREAT week and enjoy your rebate 🙂
Best regards,
-J.D.
Thanks so much JD! One would think the dept.# would be ON the receipt, first of all, if this is what they REQUIRE for online rebates. Not EVERYBODY prints it out and uses snail mail. (Sorry USPS, but lets face it)
Anyway, I have already been through this frustrating procedure once before, but didn’t remember how I resolved it, (as someone mentioned the store employees didn’t even KNOW their depts.) Luckily, i googled “lowes department numbers” and came up with your site. I took the time to post this because it saved me much more time then posting, and fugghetttaboutit the tons of frustration! Thanks again.
Hi Lawrence. Thanks for taking the time to comment! I’m so glad that I could help. Have a great day!! 👍😀
Best regards,
-J.D.
How do you find the 11% rebate form on Lowes.com? I need to find the Offer/Department # for a specific week. I am assuming this number changes for different weeks?
Sandy, yes, those offer numbers can change from week to week, so I would not reuse an old one. If the PDF is no longer on Lowes.com, the rebate center or the store is probably the only reliable way to recover that week’s exact form.
Why does Lowes make it so difficult to obtain rebates ?
Good question! I assume it may be to reduce the number of people that actually get a refund. Thereby saving Lowe’s (or the manufacturers) money.
Best regards,
-J.D.
Thanks JD!
Exactly what I was looking for.
Would’ve been hard to figure out without your post.
Dear Grant,
You are very welcome! Enjoy your Lowe’s rebate and have a GREAT week 🙂
Best regards,
-J.D.
Where is the department number on a receipt? I do not have a rebate form
Linda, if you do not have the rebate form, the department number can be very hard to pull from the receipt alone. I would ask Lowe’s or the rebate center for the offer paperwork rather than guess.
THANK YOU so very much for all your time and effort in helping so many of us who also are having trouble finding such a simple piece of information! I received an email stating: “The receipt did not indicate a qualifying purchase.” which required the Dept. # as well. I found the number when I went to the REBATE SUBMISSION site where you can either submit a rebate, check on a rebate, or check for current rebates. When I checked on this rebate, THAT is where I found the DEPT. #! Wow. Way too much work and frustration, Lowe’s, for such a simple piece of information! Nicely done, J. D. HODGES! =) PS – We went to our local Lowe’s recently to ask for their help at Customer Service. Guess what? CS does not have anything to do with REBATES nor did she offer any assistance. Not much CUSTOMER SERVICE. Thanks, again, Sir! =)
Thank you for the excellent info, Barbara! I appreciate you sharing your tip and I am VERY happy that you stuck with it and that your rebate was successful. 🙂
Have a GREAT weekend and thank you again for your kind comment!
Best regards,
-J.D.
What store number is used for an online order?
TIA
Nancy, for online orders my post used the location number shown in the order paperwork, not a physical store number. If that field is no longer visible, I would ask the rebate line what they want used for online orders now.
I am struggling with this. I made a purchase while the 11% rebate was active and confirmed via on-line chat that my purchase was eligible even though the delivery was after the close of the rebate period. I have now received my item and need to submit my rebate request, but the dreaded Dept. # is no where to be found and the rebate pdf is no longer available because the offer is no longer valid. Any chance someone out there knows what the Dept. # would be for the 11% rebate offer that was active in May 2019?
Rita, if the PDF is gone because the promotion ended, I would not guess the department number after the fact. Since you already confirmed eligibility during the offer period, I would call the rebate center and ask them to restore the exact offer details for your order.
Thanks for the help, it was critical to me to send in my rebate.
No problem! Glad I could help. Have a great day. 👍
Best regards,
-J.D.
No problem! Thanks for taking the time to comment! Have a great day!! 👍
Best regards,
-J.D.
What about for filters? I do not see the rebate specific for water and air filters under preventative maintenance for LG refrigerator.
Jordan, I am not sure on that exact LG filter offer, because the post only covered where to find the submission fields, not which products qualified. If it is not showing under that rebate category, I would verify it against the weekly rebate form or the rebate center.