J.D. Hodges

If you need to return your OnePlus 5 phone, please find below the official instructions from a OnePlus employee. First I tried their website’s support ticket section, and these are the specific instructions they gave me 🙂 I added screenshots to illustrate the process and I hope this helps! -J.D.

OnePlus 5 Packaging

[…] if you really want to return your device since it’s still within our 15-day return warranty you need to create a return request. Once we approve your request and receive the returned item(s), we will issue a full refund through PayPal minus any shipping and handling fees incurred in the return process.

All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in ‘like new’ condition and, if possible, with the original sealed packaging intact. We reserve the right to refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the OnePlus Return Policy here: https://oneplus.net/privacy-and-legal#returnpolicy.

If you would like to proceed, please see below for a quick step by step tutorial for creating an RMA(Return Material Authorization) via your OnePlus account:

Step 1: Head over to your my orders page and click the ‘my orders’ button and identify the device you would like to serve to begin your repair and warranty claim.
[https://oneplus.net/sales/order/history]
Step 2: Select RMA Type. You can select Return, Replacement or Repair.

Select RETURN

Step 3: Choose the Items

Choose OnePlus items to return

Step 4: Fill in Reasons and upload attachment

List reason(s) for return

Step 5: Confirm the email
Step 6: Choose or input an address
Step 7: Submit the RMA request

If you successfully submitted the RMA, you can find it under My Account > Service Request. Once you have created an RMA our Repair, Replacement, Return(RRR) specialist will look into your case and contact you within 2-3 days.

Please Note: For all Return Requests, please attach pictures of all items you wish to return when submitting the RMA. Right after your device is received, our service center will have 2 business days for inspection, once passed, 1 business days for refund team to process the refund, 3 business days maximum refunded amount to reflect on the customer’s account (6 business days from the time the service center received the parcel).

Please let me know if you’d like to proceed or if you have any other questions.