Tag Archives: windows 10 pro

Windows 10 printing to old/offline printer instead of new one [SOLVED]

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TL;DR: Replaced a printer but Windows 10 keeps sending jobs to the old one? Cancel the stuck jobs in the old printer’s queue, then set your new printer as the default. Two minutes and you’re back in business. 👍 So I got a message from a client’s office today. “The printer won’t print.” Classic. We had just set up a brand new Brother DCP-L5510DN to replace their old DCP-L5500DN. The new printer was confirmed working via USB the day before.

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Rotate a tablet screen when using TeamViewer or remote work software

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Summary: sometimes a PC or tablet may be stuck in the wrong screen orientation when you log in via TeamViewer or other remote software. Solution: Turn rotation lock ON Rotate via the “orientation setting” Apply settings and you are done! Details: Recently I had to do some work for a client via TeamViewer. While that is normal, the ruggedized tablet that I was logging into was a little out of the usual. Specifically, the tiny tablet was running Windows 10

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MS Windows 10 Pro Upgrade refund [SOLVED]

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Recently I purchased an Acer Aspire R14 from Best Buy. It shipped with Windows 10 Home and I purchased the Windows 10 Pro upgrade via the Microsoft/Windows Store for $99. Unfortunately, the laptop failed and I had to return it. That meant that I was out the $99 I spent for the Win 10 Pro upgrade 🙁 Thankfully, MS’s tech chat support was able to resolve the issue. The complete transcript, with details redacted, is posted below. Here are three

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