CHASE: We’re sorry we’re not receiving your deposit information
Recently while trying to quick deposit a check, I received the following error message from the Chase App:
We’re sorry we’re not receiving your deposit information.
After waiting 30 minutes I tried again and all was well After some research it appears that this error occurs when part of Chase’s Quick Deposit system is down. Here’s hoping Chase implements a better error/status reporting system for this issue!
For the time being, the best solution when this error occurs may just be to wait a bit. If you want to reach out to Chase on this issue, you can find their Twitter support page at @ChaseSupport