company tips » jdhodges.com

Cancel a GoDaddy domain registration and get a refund

Posted by J.D. in Ask J.D., company tips on August 21st, 2009

Yesterday I needed to know how to cancel an inadvertently renewed domain registration on GoDaddy. Here are the helpful instructions I received from GoDaddy:

Discussion Notes
Support Staff Response
Dear Jay D Hodges,Thank you for contacting Online Support. We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within 45 days of the renewal date. Once canceled, please reply to this email and we will submit your refund request. Please note: Cancellation and refund of certain services will also cancel any free services associated with it. To cancel any item in your account, please use the following instructions: First, log into your customer account: • Go to our homepage. • Log in at the top of the page using your account username (which may be the same as your customer number) and password. If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting ‘Click Here’ next to ‘Forgot Your Password?’ on the ‘My Account’ login page. Once logged in, follow the steps below to cancel: • Select ‘Payments and Renewing Items’ from the ‘My Renewals & Upgrades’ menu. • Check the box next to the item(s) you would like to cancel and click on the ‘Cancel Item’ button. • Select ‘Cancel Now’ in the menu that appears to the right. • Click on ‘Save Changes’. Please let us know if we can assist you in any way. Regards, Kim P. Online Support

Discussion Notes

Support Staff Response

Dear Jay D Hodges,Thank you for contacting Online Support. We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within 45 days of the renewal date. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting ‘Click Here’ next to ‘Forgot Your Password?’ on the ‘My Account’ login page.

Once logged in, follow the steps below to cancel:

• Select ‘Payments and Renewing Items’ from the ‘My Renewals & Upgrades’ menu.
• Check the box next to the item(s) you would like to cancel and click on the ‘Cancel Item’ button.
• Select ‘Cancel Now’ in the menu that appears to the right.
• Click on ‘Save Changes’.

Please let us know if we can assist you in any way.

Regards,
Kim P.
Online Support

Here is my original request:

Hello,

The following domain names under my account were automatically renewed: (list of domain names)

I did not want to renew these domain names. May I please cancel the renewal of those domains?

Thank you for your help, I have been a long time customer and fan of GoDaddy.

Best regards,
-JD
Attorney at Law

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