Power Supply RMA help report: PC P&C, Thermaltake, Corsair
Today was RMA day for me. Three failed power supplies. Three RMAs requested.
UPDATES posted below…
Here’s the low down on each one:
Three Power Supplies, Three RMA Procedures
Power supply #1 PC Power & Cooling 1kw
Brand: PC Power & Cooling (now owned by OCZ, who knew?!)
Model: Turbo-Cool 1 Kilowatt
Watts: 1,000
Death by: failure on the 12v power connector
RMA procedure and responsiveness: easy to fill out form, immediate notification of request received, RMA granted 1 hour and 43 minutes later.
RMA rating so far: GOOD!
Power supply #2: Thermaltake 430 watt
Brand: Thermaltake
Model: W0070RU,430W ATX+Dual Fan PSU
Death by: slow death, still turns on but quickly squeals/whines and powers off
RMA procedure: agree to and fill out their “eform“, RMA request was received and granted within about 10 minutes!
RMA rating so far: EXCELLENT!
UPDATE: 2011.09.20 Verification from the Thermaltake warehouse that they received my defective unit (so seven days from when I shipped it via USPS parcel post).
UPDATE: 2011.09.26 Received an email from Thermaltake at 3:13PM asking for proof of purchase (an email of the original NewEgg invoice). I responded at 6:38PM and they confirmed at 7:26PM. My replacement power supply is supposed to be shipped out within 5 days. Will post updates here…
Power supply #3: Corsair 850 watt
Brand: Corsair
Model: CMPSU-850TX
Watts: 850
Death by: failure on the 12v power connector
RMA procedure: go through troubleshooting steps (they even recommend the ol’ paperclip test, I was happily surprised)… and eventually get your RMA submitted. Email notification of request received. No further updates from them so far.
2011.09.13 UPDATE #1: RMA approved approximately 30 hours after submission.
RMA rating so far: FAIR
RMA status updates:
2011.09.19
So far I am pleasantly surprised. The Thermaltake and PC Power & Cooling models are all boxed up and ready to ship back tomorrow. The Corsair RMA arrived later the next day. I will be shipping it out too as soon as I can. I will keep you posted on how everything proceeds… 🙂
2011.09.26 Things are still looking good!