MS Windows 10 Pro Upgrade refund [SOLVED]
Recently I purchased an Acer Aspire R14 from Best Buy. It shipped with Windows 10 Home and I purchased the Windows 10 Pro upgrade via the Microsoft/Windows Store for $99. Unfortunately, the laptop failed and I had to return it. That meant that I was out the $99 I spent for the Win 10 Pro upgrade ๐
Thankfully, MS’s tech chat support was able to resolve the issue. The complete transcript, with details redacted, is posted below. Here are three highlights to start with:
- Ideally, refund requests should be submitted within 30 days of purchase
- If a machine fails, the purchased Windows 10 Pro upgrade license should still be valid for use on a new machine (if you still need it, which I did not)
- They honored my refund request and refunded the complete amount, while deactivating the Pro upgrade license (thus I was satisfied with their service and their response.)
ย Here is the complete MS chat transcript w/details redacted:
Refund shown here: